There are times when you do everything right but things still go wrong. You could have the best-trained, most experienced team. You could use advanced metrics to analyze and optimize every detail of every customer interaction. You could have the best systems and sterling connectivity. None of that matters, however, if your customers’ calls cannot get through.

When your customers depend on getting in touch with your business, one power outage or gigantic storm, even if it is thousands of miles away, could mean significant revenue loss and angry customers. Not to mention the permanent damage it could do to your brand. That is why you need the assurance that when the unexpected happens, you are prepared. That starts with Business Continuity, part of the TruReach Toll-Free 8MS solution.

Business Continuity ensures that if your toll-free connectivity goes down for any reason, such as a power outage, natural disaster, computer malfunction, or even a malicious hacker, you can re-route thousands, or even millions, of calls in seconds…with just one simple touch.